Bad customer service

I recieved an awful service at vanderbjil branch (16:55) found doors wide open. I recieved a very warm welcome from a gentleman who i didn't get his name but he was on a reception area when i arrived, he greeted and commented on my heavy breathing picking up i was actually running to catch up on time and said i am on time and I'll get assisted. He left me in the hands of Mamokete at the reception area, i assume she is the receptionist or she was carring duties of that department for the day.

I handed out my ID she took it then asked what I was there for I stated, and asked if i had my bank statement i answerd no, she said they are going to need it to be able to assist. I quickly answered that i can access it on my phone, email it to them so we can carry on. She then said " but at this time? Its friday people are going on a weekend" told her it's important i shouldn't asked have been there if ut wasn't. Then asked what she suggested we do then. She went on and said their system has been offline, and that came across to me as a person who is looking for excuses not to assist me. I stood there she then said let me see if I can register you, I asked myself after all this question it's then she remembers that the system is offline because she could have sent me back the minute I entered the brach without having to make me answer all those questions. In the process of registering to go and see a consultant, she calls her Bola (not sure how it spelled) the person I was supposedly meant to be assisted by asking if she can help or the system is offline. The first thing the consultant did she

did she shook her head when she realizes that I am looking at her, she stepped out of her Cubicle frowning and said she cannot help they are offline Mamokete shouldn't send clients with an attitude. That made me conclude that they were not by any means interested in assisting as they were going on a weekend like Mamokete said they were in a hurry to knock off. I took my ID left the branch without any assistance.