Bad customer service

After having a bit of bad luck with Old Mutual with service, I decided to give them another go as I need life insurance as well as a retirement policy and funeral cover. As I have a fund withdrawal about to pay out I decided to pop in at above branch just to enquire as to what I would need to bring with me in order to check on the policy. And in the same breath I wanted to enquire about what to bring for policies. The receptionist took my details and asked me to wait as there's one dedicated person for that (name starts with bee) I didn't have my I.d with me and rather tell me direct she makes me wait until receptionist points out I'm waiting and she then instructions receptionist quite loudly and sarcastically she's not assisting me with no I.d and won't make exceptions. The girl is still trying to explain to her its only enquiries but she was adamant she won't even listen without an i.d. I found this extremely unprofessional as I was sitting right there and would've preferred being spoken to directly. I walked away thinking I should have done it in Cpt where I live but Paarl's branch today with bad attitude and unprofessional ism reminded me why to stay away from Old Mutual