OT
Onica T
1 reviews | Active since Aug 2021
25 May 2026, 12:33
Bad customer service
Old Mutual East point branch. What a bad customer service I received roday. The only financial advisor in the branch has a bad and disgusting attitude towards customers and even one of her junior colleague. Couldn't even give herself time to chech the system but referring to calling head office or the colleague to send an email while enquiry was checked on the system the last time I visited the branch
Waisted my 45 minutes sitting waiting for her only for her to give her colleague a run around. Not sure if I still want to keep my policies with OM
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Old Mutual's replyOfficial
25 May 2026, 14:38Good day Onica,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 May 2026, 14:38
Official
Good day Onica,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management