BAD CUSTOMER SERVICE

Very very disappointed in Old Mutual, I have been retrenched and I surrendered one of my policies on 25th April to pay my child’s school fees the consultant told me it will take maximum of 5 days for the funds to reflect. I went again to another branch on Wednesday just to follow up as nothing seemed to be happening only to find out that no one has started processing my claim😩 however, the consultant tried to resubmit but the system did not allow, so he then escalated which the turnaround time is two days, still not communication is made.I now have two reference numbers () for the same thing, mind you today is the 6th May, my child’s school fees still has not been paid. I called them again today only to tell me they will escalate it again, also asking me if I handed in my documents, and told them that question needs to be directed to the consultant that assisted me as I gave them everything they needed from me otherwise the claim would not have been submitted initially and given a reference number. No one attends to emails so I need to use money I do not have and visit the branch and buy enough airtime as their phones go unanswered for far too long. This is so wrong and unacceptable