MS
Mthobisi S
1 reviews | Active since Sept 2020
24 Feb 2021, 08:15
bad customer service
Can someone please assist, I have been telling old mutual to do their debit on the 25th of every month since December 2020 however, they are still deducting on the 23rd of every month. Recently they sent me a debicheck to confirm the 25th as the deduction date but I am still being deducted on the 23rd/ 24th of every month. this is so unprofessional and will cause me problems in a case where I have no funds in my account.
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Old Mutual's replyOfficial
24 Feb 2021, 08:42Dear Mthobisi S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Old Mutual's reply24 Feb 2021, 08:42
Official
Dear Mthobisi S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management