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Bandla B
1 reviews | Active since Nov 2018
04 Oct 2019, 15:11
Bad Customer service
I had received such a bad service from a gentleman who called me to let me know that my policies were outstanding. The gentleman could not explain which months were behind as if he had no knowledge of what he was talking about,he was not even answering my questions but only wanted me to listen to him. The guy wanted me to get my proof of payment from 2017,why do I only hear about this in 2019 why was I never notified before? Can I please get someone professional who knows their story to explain this to me.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
07 Oct 2019, 08:54Dear Mrs Bandlakazi
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply07 Oct 2019, 08:54
Official
Dear Mrs Bandlakazi
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
BB
Bandla B's updateReviewer Update
07 Oct 2019, 12:09Thank you for the acknowledgement
I will be waiting for someone to call me.
I will be waiting for someone to call me.
BB
Bandla B's update07 Oct 2019, 12:09
Reviewer Update
Thank you for the acknowledgement
I will be waiting for someone to call me.
I will be waiting for someone to call me.
BB
Bandla B's updateReviewer Update
27 Nov 2019, 15:32on the 22/11/19 I received an sms to say R470.10 was deposited on my account and the reference was old mutual.The I decided to do a follow up call to try and find out why was the money deposited on my account and Maxwell the agent said my premium was put on holiday that I did not authorize. He sent through a request to get more answers and promised me that I would get an email from the person who authorize a premium holiday however i did not get any email except him calling me again and try to explain how the break app**** in my policy.
No 1.I feel like old mutual does not have good customer service,if there was a system error payment they should have called me and advise before just putting my premiums on holiday as that will have a negative impact on my policy
No 2. this is not the 1st time I have problems with old mutual,about 3 months ago I was advised that my premiums were behind hence i took a premium holiday in 2017 and when I went to the branch to find out more about this premium holiday the consultant explained that I do not have to pay a premium holiday.
My concern now is that If I were to encounter any problems and have to claim from my policy would old mutual pay out?
What exactly is going on at old mutual?
No 1.I feel like old mutual does not have good customer service,if there was a system error payment they should have called me and advise before just putting my premiums on holiday as that will have a negative impact on my policy
No 2. this is not the 1st time I have problems with old mutual,about 3 months ago I was advised that my premiums were behind hence i took a premium holiday in 2017 and when I went to the branch to find out more about this premium holiday the consultant explained that I do not have to pay a premium holiday.
My concern now is that If I were to encounter any problems and have to claim from my policy would old mutual pay out?
What exactly is going on at old mutual?
BB
Bandla B's update27 Nov 2019, 15:32
Reviewer Update
on the 22/11/19 I received an sms to say R470.10 was deposited on my account and the reference was old mutual.The I decided to do a follow up call to try and find out why was the money deposited on my account and Maxwell the agent said my premium was put on holiday that I did not authorize. He sent through a request to get more answers and promised me that I would get an email from the person who authorize a premium holiday however i did not get any email except him calling me again and try to explain how the break app**** in my policy.
No 1.I feel like old mutual does not have good customer service,if there was a system error payment they should have called me and advise before just putting my premiums on holiday as that will have a negative impact on my policy
No 2. this is not the 1st time I have problems with old mutual,about 3 months ago I was advised that my premiums were behind hence i took a premium holiday in 2017 and when I went to the branch to find out more about this premium holiday the consultant explained that I do not have to pay a premium holiday.
My concern now is that If I were to encounter any problems and have to claim from my policy would old mutual pay out?
What exactly is going on at old mutual?
No 1.I feel like old mutual does not have good customer service,if there was a system error payment they should have called me and advise before just putting my premiums on holiday as that will have a negative impact on my policy
No 2. this is not the 1st time I have problems with old mutual,about 3 months ago I was advised that my premiums were behind hence i took a premium holiday in 2017 and when I went to the branch to find out more about this premium holiday the consultant explained that I do not have to pay a premium holiday.
My concern now is that If I were to encounter any problems and have to claim from my policy would old mutual pay out?
What exactly is going on at old mutual?