Bad Customer Service

Have a investment by Old Mutual. In the beginning they was great helpful but for the last 2-3 years it has change a lot. There is no customer services a person can send e-mails after e-mails regarding a query they ignore it you can send e-mail too your broker which is also been ignore or if the broker feels like it you gets a sarcastic e-mail back. Secondly if you phone you only get a copy and paste answer and you still don t know anything. Lastly they just change your income amount without consulting you [refer to number 2] I feel if they wants too change the incom amount they have to consult with a person.