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Lefa L

1 reviews | Active since Oct 2011

26 Mar 2018, 11:56

Bad Customer Service

I just called Old Mutual customer care line and I'm left not understanding how is it that I am kept waiting to speaking to a consultant for 10mins. I mean I am unemployed, I do not have the money to buy R500 airtime just so that I can speak to a consultant. All I need is to cancel my policy as I am unemployed or would you guys rather I reverse your debit orders?

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Replies (3)
Old Mutual
Old Mutual's reply26 Mar 2018, 15:45
Official

Dear Lefa

Thank you for the review.

We apologise for the inconvenience caused in this regard. We will investigate and contact you directly to resolve.

Kind regards

Brent Sellidon

Old Mutual Complaints Management

Best regards,

LL
Lefa L's update27 Mar 2018, 14:23
Reviewer Update
Good day, I haven't received communication from you still. I tried your call centre again and still i held for for 8 minutes. it is funny how you guys managed to keep up with your promises to contact us back when you want us to sign up for stuff, now that i need to cancel a policy i have with your organisation i am being promised things which dont materialize.
Old Mutual
Old Mutual's reply28 Mar 2018, 11:00
Official

Dear Lefa

I called on your cell phone number provided and left a message on your voice mail. I have also sent you an e-mail.

Please respond so that we may finalise this matter urgently.

Regards

Brent Sellidon

Old Mutual Complaints Management

Best regards,