GN
GC N
1 reviews | Active since Aug 2009
20 May 2025, 22:38
BAD CUSTOMER SERVICE
What has become of customer service at Old Mutual? I have sent them routine e-mails requesting more information regarding conflicting information with regard to their new low balance administration charge on 14 February 2025, 24 March 2025, 29 March 2025, 31 March 2025 and 4 April 2025. Despite "pillar to post" e-mails, my queries are still not answered fully? It appears that Old Mutual wants to keep me in the dark as to their conflicting information regarding the low balance administration charge so that they can keep on collecting such monthly charge and deplete the value of my investments. 4 months and at least 10 reference numbers later and I am still none the wiser.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
21 May 2025, 07:20Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 May 2025, 07:20
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management