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Noreen O

1 reviews | Active since Feb 2014

11 Aug 2016, 13:42

Bad customer service

<p>Customer service at Old Mutual is non-existant. I have struggled for months to get my premiums reduced.</p> <p>I seem to get one or two resolved a month.</p> <p>I placed a complaint on their customer complaint resolution and had to phone a manager of the local</p> <p>branch in Alberton to ask them to respond to my complaint.</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Old Mutual
Old Mutual's reply11 Aug 2016, 14:02
Official
Dear nowtram I am sorry to hear about your service experience. We are investigating this matter and will provide feedback to resolve. Kind regards Carol Olckers
Old Mutual
Old Mutual's reply23 Aug 2016, 13:03
Official

I refer to our telephone conversation last week regarding your request to amend the smoker status on your greenlight policy.

I'm pleased to confirm that your policy was updated and your premium has reduced to R84.00 per month effective August 2016.

Kind regards
Kareemah Sulayman