Bad customer sales service

Item: Old Mutual
Rating: 1
Author: Ria W

In times that business cry because business is bad. I logged on to my app and mailed them to increase death benifts as well as get a pension package. And asked them to phone me back. Just to get 1 mail no calls saying I must phone their customer care. Bad customer service.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

29 Oct 2020, 11:26

Hi Ria

Thank you for the review.

We apologise for the inconvenience caused. We will investigate and resolve with you directly.

Regards
Brent Sellidon
Old Mutual Complaints Management

Old Mutual's reply29 Oct 2020, 11:26

Official

Hi Ria

Thank you for the review.

We apologise for the inconvenience caused. We will investigate and resolve with you directly.

Regards
Brent Sellidon
Old Mutual Complaints Management

Ria W's updateReviewer Update

29 Oct 2020, 12:10

Thanks I want to be called

Ria W's update29 Oct 2020, 12:10

Reviewer Update

Thanks I want to be called