BAD CUSTOMER EXPERIENCE & INCOMPETENCE

Been paying my policy for 10 years, it matured. I've sent several requests to Old mutual to claim my payout. I always provide relevant info yet get asked to submit same info again. There's a link to customer service that needs to be used when claiming. Yesterday I was told I need to indicate the dept who needs to help me. I'm disappointed at the INCOMPETENCY, as a customer I shouldn't be asked about depts there as I dont work there. This is bad customer service. Old mutual didnt ask me NONSENSE when they were deducting money from me and now that they need to pay me they have all sorts of stupid excuses.