Bad customer experience

On the second of May 2023 I visited old mutual in King William’s Town to enquire regarding my father 's policy as he passed away.He took the policy long time ago while he was still working and he was advised to stop paying.He was receiving cash back and dividends. All 3 old mutual branches failed us as they were unable to give us a way forward.We were sent around between the 3 branches. We were sent to burial branch and the burial branch was unable to give us clarity on what documents needed.We are not happy with the service we have received *********** staff. Please assist.