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Sharon M
1 reviews | Active since Sept 2022
28 Sept 2022, 14:19
Bad customer experience at Old Mutual
I have been a client of old mutual for 20rys. 3months ago I started a process of requesting a disinvestment on a matured policy. To date I have not received my money. I have been sent from pillar to post. This money serves as my income as I'm unemployed. The agents were not eager to assist, asking me to fill in forms that I have already filled. The process was delayed due to absolute incompetence
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Sharon M's updateReviewer Update
29 Sept 2022, 14:09Old Mutual I'm still waiting for my money. I have submitted all the documents you requested. I'm not asking for a loan here, I don' pay any premium for this policy as it has already matured. I want my hard earned money.
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Sharon M's update29 Sept 2022, 14:09
Reviewer Update
Old Mutual I'm still waiting for my money. I have submitted all the documents you requested. I'm not asking for a loan here, I don' pay any premium for this policy as it has already matured. I want my hard earned money.
SM
Sharon M's updateReviewer Update
29 Sept 2022, 15:30I don't have 3-5 days. I need this money to pay my bills by the 1st. I made a request early August based on my financial timeline. I gave myself enough time but your incompetence is now going to affect my credit rating. Old Mutual will be one of the companies to tell me that my debit orders have bounced come the 1st.
SM
Sharon M's update29 Sept 2022, 15:30
Reviewer Update
I don't have 3-5 days. I need this money to pay my bills by the 1st. I made a request early August based on my financial timeline. I gave myself enough time but your incompetence is now going to affect my credit rating. Old Mutual will be one of the companies to tell me that my debit orders have bounced come the 1st.