Bad customer experience and unprofessionalism

I have 3 loans with old mutual and due to financial constraints are was unable to pay them as a result they were sold to external parties one of them is Liezel Swart Van Der Merwe Attorney, who are very unprofessional and lack customer service. Apparently there was a campaign which was running by Old mutual where they offered their clients 80% and found out about it yesterday from 1 of the attorneys who was handling my account and i took that opportunity. I then decided to call OLM to check my other 2 accounts and if the other 2 accounts were also aligable for the discount and i found out that the 1 account which was with Liezel Swart qualifies for 80% discount and to my surprise this was neve brought to my attention. They then told me that the discount expired yesterday, i said to them i just got off the phone with OLM i spoke to Archie and Charlene both people confirm that there's discount. So why am I being treated like this? Why did OLM sell my account to this unprofessional people. In terms of TCF this is totally unacceptable period. The fact that I owe OLM doesn't mean that I should be mistreated and taken for granted. This is not fair in so many level. And what's worse these attorneys have guts to tell me that its not their problem that I didn't answer my phone when they called me which they never did.

And even if that was the case there are many forms of communication apart from calling, they can simply SMS or email like any other debt collectors does when they can't get hold of you on the phone. All i am asking for is the simple settlement details with that 80% that OLM is referring to finish and klaar. These are tough time and some of us really don't need such nonsense. I have so many debts that are lined up and i am sure that those creditors will be happy to take my money.