TK
Thando K
1 reviews | Active since Jul 2020
28 Aug 2020, 10:12
Bad Client Service45
I was just at Old Mutual Mdantsane Mall to ask them to fax or e-mail the living annuity form that was sent by Old Mutual via post for my Dad to fill and send it back to them. When I was there I was met by Miss Vuyelwa Vimbi who so rudely told me that they don't fax or e-mail for their Clients at Branch level. I was turned away .
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Aug 2020, 11:35Dear Thando Kwatsha
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Aug 2020, 11:35
Official
Dear Thando Kwatsha
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
TK
Thando K's updateReviewer Update
28 Aug 2020, 11:56That you I will await your response on this matter.
TK
Thando K's update28 Aug 2020, 11:56
Reviewer Update
That you I will await your response on this matter.
TK
Thando K's updateReviewer Update
30 Aug 2020, 11:27I am happy that the matter between I and Old Mutual was sorted , The Manager at Old Mutual Mdantsane phoned me and apologised for the inconvenienced I experienced in their Branch and assured me that it will never happen again. I salute you for your quick response in sorting out customer complaints.
TK
Thando K's update30 Aug 2020, 11:27
Reviewer Update
I am happy that the matter between I and Old Mutual was sorted , The Manager at Old Mutual Mdantsane phoned me and apologised for the inconvenienced I experienced in their Branch and assured me that it will never happen again. I salute you for your quick response in sorting out customer complaints.