Bad client Service from OLD MUTUAL GROUP SCHEME

My name is Lungile Kamfer and regrettably I am a client at Old mutual Group Scheme. Yesterday the 23rd of April 2019 I escalated my call to a Team leader by the name of Milla Mandlingozi after speaking to their agent Mathew Tantaal who could not assist me. I have sent many emails requesting Old Mutual to debit my premiums of the 25th of every month, and also update my premiums which lapsed and others that were in arrears as I made a payment to catch up on them and brought them up-to-date. Their email suck as you send an email as client in advance and they never respond at all or respond after 21days, I wonder what is their turn around time. Is this how clients are treated, I am thinking of changing to Sanlam rather as their services are much more efficient and effective. I was promised by the Team Leader that the funds I paid will be located to all my premiums that lapsed and are behind and a debit order will run on the 26th April 2019. I am hoping this will really happen and I will be called or emailed to apologies as I did everything on my side procedurally. My cell is ********** 480 email is ********** where is the customer services these days in these big companies?