LN
Lwanda N
1 reviews | Active since Sept 2015
23 Nov 2024, 06:11
Bad client service
I did a two pot withdrawal on 04 Oct and was told the claim would take 20 days to pay out. Since doing the claim I have encountered challenges with old mutual. I have been dismissed, ignored and passed around by their call agents, it has been 60 days now and my claim is yet to be paid. For all my enquiries I'm told I need to wait there's nothing that can be done, I'm given a time frame for them resolving my issues but it never happens hence now I'm going on 60 days without payment. I would not encourage anyone to invest with old mutual and I would like to note that they have bad reviews on client service, I checked the net. I'm extremely unhappy and frustrated because I don't know what to do anymore. Old Mutual I feel has no sympathy for their clients and it's so easy for them to pass you on like you are a coin on a chess board, and unwanted item.
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
23 Nov 2024, 11:12Hello, we are really sorry to hear about your frustrating experience with us.It’s understandable to feel upset after waiting so long for a claim to be resolved, especially when communication has been poor.Furthermore, we appreciate you bringing this to our attention, and we want you to know that your complaint has been escalated. The team will reach out to you soon to address your concerns and hopefully provide a resolution.
Old Mutual's reply23 Nov 2024, 11:12
Official
Hello, we are really sorry to hear about your frustrating experience with us.It’s understandable to feel upset after waiting so long for a claim to be resolved, especially when communication has been poor.Furthermore, we appreciate you bringing this to our attention, and we want you to know that your complaint has been escalated. The team will reach out to you soon to address your concerns and hopefully provide a resolution.
LN
Lwanda N's updateReviewer Update
25 Nov 2024, 08:13I called Old mutual again today and I'm still being made to wait for another 7 days, I'm done with these people I'm not getting what I need and want it shows that I'm gonna be waiting for my withdrawal for another month. I'm soooo used to being given 7 days that turn to weeks with nothing happening.
LN
Lwanda N's update25 Nov 2024, 08:13
Reviewer Update
I called Old mutual again today and I'm still being made to wait for another 7 days, I'm done with these people I'm not getting what I need and want it shows that I'm gonna be waiting for my withdrawal for another month. I'm soooo used to being given 7 days that turn to weeks with nothing happening.
Old Mutual's replyOfficial
25 Nov 2024, 08:34Hello, our team will be in touch today.
Old Mutual's reply25 Nov 2024, 08:34
Official
Hello, our team will be in touch today.
LN
Lwanda N's updateReviewer Update
25 Nov 2024, 14:16I am so frustrated and angry. The task of being a responsible patent went right out the window for me, I've been extremely inconvenienced by old mutual. I couldn't collect my kids school reports today because I owe 2 months fees and till today my kids fees have not been paid because old mutual has delayed extremely, my claim pay-out. Imagine the holiday my kids are going to have not knowing whether they have progressed to higher classes or not, I'm only going to be able to collect their reports in 2025. I've never felt this hopeless in my life before.
LN
Lwanda N's update25 Nov 2024, 14:16
Reviewer Update
I am so frustrated and angry. The task of being a responsible patent went right out the window for me, I've been extremely inconvenienced by old mutual. I couldn't collect my kids school reports today because I owe 2 months fees and till today my kids fees have not been paid because old mutual has delayed extremely, my claim pay-out. Imagine the holiday my kids are going to have not knowing whether they have progressed to higher classes or not, I'm only going to be able to collect their reports in 2025. I've never felt this hopeless in my life before.
LN
Lwanda N's updateReviewer Update
26 Nov 2024, 06:51Received an email that my claim has been escalated to back office!!!! Well I guess I have to brace myself because this clearly means I'll have to wait another month for back office to actually do something about my claim, which probably means I'll get feedback in Jan and hopefully my claim will be paid out in Feb if things go well without further escalations.
LN
Lwanda N's update26 Nov 2024, 06:51
Reviewer Update
Received an email that my claim has been escalated to back office!!!! Well I guess I have to brace myself because this clearly means I'll have to wait another month for back office to actually do something about my claim, which probably means I'll get feedback in Jan and hopefully my claim will be paid out in Feb if things go well without further escalations.
Old Mutual's replyOfficial
26 Nov 2024, 08:05Hi Lwanda, we are very sorry for the delay. We can assure you that we are following up regarding this.
Old Mutual's reply26 Nov 2024, 08:05
Official
Hi Lwanda, we are very sorry for the delay. We can assure you that we are following up regarding this.
LN
Lwanda N's updateReviewer Update
04 Dec 2024, 05:26I've tried being patient with OM and what irritates is them not giving feedback and making follow ups. I still haven't received my full payout and am taking this matter to the PFA I've had enough.
LN
Lwanda N's update04 Dec 2024, 05:26
Reviewer Update
I've tried being patient with OM and what irritates is them not giving feedback and making follow ups. I still haven't received my full payout and am taking this matter to the PFA I've had enough.
LN
Lwanda N's updateReviewer Update
04 Dec 2024, 08:26Today is the beginning of month 3 and still in waiting, OM and their *********** agents
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LN
Lwanda N's update04 Dec 2024, 08:26
Reviewer Update
Today is the beginning of month 3 and still in waiting, OM and their *********** agents
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Old Mutual's replyOfficial
04 Dec 2024, 08:33Hello, we are truly sorry to hear about your experience and the frustration it has caused you. Your patience is greatly appreciated, and we understand how concerning it is to not receive timely updates regarding your payout. We want to assure you that we take your feedback seriously, and a complaint assessor will be in touch ,to provide you with the necessary updates and assistance.
Old Mutual's reply04 Dec 2024, 08:33
Official
Hello, we are truly sorry to hear about your experience and the frustration it has caused you. Your patience is greatly appreciated, and we understand how concerning it is to not receive timely updates regarding your payout. We want to assure you that we take your feedback seriously, and a complaint assessor will be in touch ,to provide you with the necessary updates and assistance.
Old Mutual's replyOfficial
04 Dec 2024, 09:31We’re actively working with our agents to expedite the process and ensure everything is resolved as quickly as possible.
Old Mutual's reply04 Dec 2024, 09:31
Official
We’re actively working with our agents to expedite the process and ensure everything is resolved as quickly as possible.