Bad Business

Good day, Documents was submitted in November 2021 and again in September 2022 of my late parents’ policies at Old Mutual. I have on numerous times emailed and asked Old Mutual for feedback on when the pay-outs will occur but up until today, I only received one email to fill out a form for Old Mutual Unit Trust. This is really pathetic service for a company with such high standards. Nobody is taking accountability at their offices you are every time asked to submit documents and to wait for 14 days before any pay-outs will occur. My parents passed on a year ago and until now they do not communicate anything to you. The estate cannot be finalised if the policies are still not paid-out. I am is really disappointing with their service while I am a customer as well.