Bad billing account

I opened a policy last year, it went well, 3 months ago I took out another 2 and ever since then no debit orders went off, I got a letter from them stating it will go off on the incorrect debit date, I contact them to change it and ever since no debit orders has been going off on my policies, each month my financial advisor says he will fix it but 3months down the line, same problem, feel like cancelling all my policies if something does not get done about it