AC
Anton C

1 reviews | Active since Jan 2021

03 Sept 2021, 09:23

Bad, bad service from Old Mutual

Please refer to my complaint 12/01/2021. I lost thousands because of the incompetence of Old Mutual. As I was retrenched and over the age of 55, I was told that my policy could pay out. I only found out later that my policy was surrendered, something that I never asked for. The broker at Brooklyn also never informed me that the policy will be surrendered. I really lost a lot of money because of this.

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Replies (2)
AC
Anton C's update03 Sept 2021, 10:09
Reviewer Update
I appreciate your assistance in this regard and trust to hear from you soon.
AC
Anton C's update03 Sept 2021, 10:56
Reviewer Update
The policy in question is *** and I would like to know why was it surrendered and the full value not paid out to me? Thanks.