BAD BAD SERVICE

I SURRENDERED MY EDUCATION POLICY WITH OLD MUTUAL ON THE 4TH OF NOVEMBER. I WAS TOLD IT WILL BE PAID INTO MY ACCOUNT BY THE 11TH. BY THE 13TH NOTHING HAPPENED AND I PHONED THEM, I SPOKE TO MAUREEN TYIMI. SHE PROMISED TO PHONE ME BACK AND SORT OUT THE PROBLEM. SHE NEVER PHONED ME BACK. THEY APPARENTLY SEND ME AN SMS (WHICH I NEVER RECEIVED) TO SAY THEY WANTED A COPY OF MY MARRIAGE CERTIFICATE FROM 21 YEARS AGO. I WAS REMARRIED 10 YEARS AGO, AND DIVORCED, SO MY SURNAME CHANGED. ALL MY RECORDS AT COURT AND HOME AFFAIRS ONLY HAVE MY ****EN SURNAME AND MY CURRENT SURNAME. SO NOW THEY MAKE EXCUSES TO NOT HELP ME. MY ID NUMBER IS UNIQUE TO ME, IT DOES NOT MATTER MY PREVIOUS SURNAME. I EVEN GAVE THEM MY KIDS BIRTH CERTIFICATES (THE BENEFICIARIES OF THE POLICY) BUT STILL NOTHING. I WAS ON THE PHONE FOR OVER 30MINUTES AGAIN TO THEM THIS MORNING, SPOKE TO 3 DIFFERENT PEOPLE. EVERYONE SAYS THATS UNACCEPTABLE AND THEY WILL FIND OUT WHATS GOING ON. NO ONE DOES!!!! I WANT MY MONEY, AND WILL NEVER TAKE OUT A POLICY FROM OLD MUTUAL