BAD BAD CUSTOMER SERVICE

Item: Old Mutual
Rating: 1
Author: KATE_123 Mabena

Hi   I have cancelled my policy because of my reasons they said it takes about 5 days now it’s over 5 days I do not know what is the holdup really this is bad service and no one tells me what is going on I have to phone all the time  I Cancelled on the 28.04.2016 and now its the 10.05.2016  and i am still not paid no one tells me what is the hold up i have to call using my own airtime this is unaccapable

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Replies (2)

Old Mutual's replyOfficial

13 May 2016, 15:30

Dear Kate Thank you for bringing the matter to our attention. We will investigate and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused. Regards Complaints Management

Old Mutual's reply13 May 2016, 15:30

Official

Old Mutual's replyOfficial

16 May 2016, 13:11

Dear Kate, I refer to the telephone call made. As confirmed, the funds has been received. Thank you for your time. Kind regards Thabiet Mintin Complaints Management

Old Mutual's reply16 May 2016, 13:11

Official

Dear Kate, I refer to the telephone call made. As confirmed, the funds has been received. Thank you for your time. Kind regards Thabiet Mintin Complaints Management