Bad bad bad service in Old Mutual

Good afternoon. I am writing to make follow up regarding surrender . Policy number : ***9. Since on the 23 June 2021 till today I have been waiting. Last week I phoned to head Office, they said I wil get my surrender this week Monday but even today I'm still waiting. Please help I don't know what problem cause I have been waiting. Please contact me :***. Thank you. Piet Mabapa I am not happy at all with the way Old mutual is treating so bad. they keep on postpone and say different stories. sometimes they hang phone off for me. please help to get my money.

The following is what they do to me every time I phone them. Dear Mr Mabapa,

Thank you for your email following up on the surrender submitted on policy number ***9.

Mr Mabapa, I have escalated the request to our processing centre.

Good day Mr Mabapa,

Thank you for your email received and I acknowledge receipt thereof.

On behalf of Old Mutual, I would like to extend my sincere apologies for the sub-standard level of service experienced, as well as the delay with finalising your request. This is not the kind of service Old Mutual strives to provide and I trust that you will accept my apology for the inconvenience and frustration that this has caused.

According to our records, the amount of R10 029.92 was deposited into First National Bank account number ending with **4867 between 15 July - 21 July 2021.

Good day Mr Piet,

I have just noted that our Processing Team have advised that the payment, which I confirmed was paid, was automatically cancelled as it was authorised too late and funds were not transferred to your bank account.