Bad Bad Bad Service

Bad Bad Service.

I have had a policy with Old Mutual for the longest time and I, however, let it lapse as the premiums where getting too much. This was in January already, and I being debited up until this time and I had laid complaint in June already. I was requested to send through bank statements to show the debits that had gone throught and I was advised that I would be refunded. We are now sitting in October and debits are still going through. I am on the phone everyday all day with no assistance, whatsoever. I am being pulled from pillar to post and I have found this soooo frustrating. It's funny how, the debits keep going through, but there is no one to assist regarding my refund... how does one deal with this, kindly advise.