Bad bad bad service

<p>My father has a SARAF with old mutual. He closed his bank account in New zealand, and sent a letter to Old Mutual asking them to change his banking details to his son's bank account. Old mutual came back and said that according to South African Regulations, it can't be done. So my fatheri inlaw came from New Zeland, to open an account at the local bank, and submitted the new account number, with is details to Old mutual, which they promised would take 3-5 working days. To date, nothing has been down about it. It is almost a month later and i called the Annunities department, and they are still busy working on it. I would like to know, how does changing one's banking details on an existing policy take almost a month to do. Today is 5 July and they still telling me they are changing it on the system, it will take 3 - 5 working days AGAIN. Old mutual you always strive to be the world leader with the latest technology in your company, but have very very bad service. Very disappointed.</p>