bad bad bad bad administration and incompetence and negligence and ignorance galore at old mutual

I 1st opened funeral policy and 2 educational policies with them in 2017, in the year 2018 I them opened an investment policy. at the time of me opening the investment policy it came to my attention that the previous policies I have opened are on my cousin sisters profile whom we share same initials, surname and date of birth, since then I have been in and out of old mutual branches with different consultants requesting them to sort out the issue, yesterday in the morning I received an sms saying it has been finalise, when I went into one of the branches to check it was still not resolved. and what's worse and irritating is that every time I enquire a new reference is made.now this this is so disturbing.