Bad attitude from staff and breach of contract

I am utterly disappointed in Old Mutual. My grandmother passed last week Monday (14/12) and both my mom and I went to Old Mutual to lodge a claim as the beneficiaries. The first complaint I have is of the bad attitude that was received from the first agent to 'assist' us, her name was Phumzile. She was rude to a point where the branch manager assigned us another agent and ultimately ended up logging the claim himself. We must have been in that branch for over an hour and a half. My second complaint is that we were advised that the funds would be paid into our accounts within a period of 48 hours, it's now Tuesday a full week after the fact and we still have not been paid.<br> <br> Their competitor (Sanlam) on the other hand was very professional and courteous given our loss. We lodged the claim with them on Thursday (17/12) and by Saturday they promptly transferred the funds as promised.<br> <br> What's most disconcerting about Old Mutual is the fact that my mother has additional policies of her own with them. As of this moment she is ready to shut them all down given the poor service. I am ready to also advise all my friends that have policies with them to shut them down and move them.