Bad attitude from Call center agents & no delivery

I contacted Old Mutual via email on the 23rd Nov 2015 regarding the RA i have with them and the following day i get an email from this other lady saying i must speak to my HR who should give me forms to fill first. Ii rep**** that this is not a pension fund withdrawal, I took out the RA on my own through one of their brokers. Since she only concluded i wanna take off money from there (on her response). she didn't reply back. Then i went again sent another email to the other department and they never responded till today. I went to their website to ask to be called back on their contact us template on Monday 30th Nov 2015 and till date no one called me back. I then called them on Tuesday and the agent was busy talking at the back and laughing after i said hello three times she then dropped the call. then this morning same thing happens again when i call them with my airtime a lady answers my call and put me aside continues her discussion with a colleague then after a minute she answers and transfers me and i held the call for 7 minutes with no answer. This is not service. I need to be contacted ASAP this is unacceptable. Old Mutual you too good to render such service NO, No No