Bad attitude

On the 1st of February i went to one of old mutual branches in Midrand boulders as i wanted to cancel my policy When i got shop i was assisted by Phumzile, i asked her what is required when i want to cancel my policy and she told me that i need a bank statement as it has proof of resident and my ID . <br> Today on the 2nd of February i went to the shop to cancel my policy, i was assisted by a guy consultant and he advised that i need proof of resident as i am using standard bank and that the bank statement must have a stamp which Phumzile failed to explain . I explained to the guy consultant that i don't have proof of resident, i then asked if he can print one for me on my DSTV statement and he said yes. i had to go back to the bank to get a stamp for the bank statement. When i return i saw that the guy consultant was assisting another customer . The consultant that was available was Phumzile and when i told her that i don't have proof of resident she told me that she can't assist . I then told her that i was there on the 1st and she never advised that i must bring a proof, she them told me that it was my responsibility to advise her which bank i am using .