Bad and worse customer care .Total ******* for customers

I have an old insurance with Old mutual ,life cover which i paid my entitre life ,I lost my job and durring this time i experienced challenges of being sick due to stress,I have no income .I went to old mutual in may 2023 to request that they deduct money from my bank account .Instead that was not done ,they only corrected the group scheme.I did not get any notification because the phone number they had in their system was not mine i dont know where they took it .After i realised that its not deducting i went to old mutual on february to check.They indicated that they were communicating with me but the phone they had was not mine.i requested revival which was not approved.I want to indicate that i requested old mutual to deduct money from my bank and they did not.I cannot afford to loose a life cover .If old mutual do not reinstate this policy i m going to cancel all insurances i have with old mutual.Vehicle insurance ,group schemes and will never take any policy with old mutual.

on 25 April 2020 i have paid one policy group schemes ,R235,00, for group schemes which was meant for greenlight policy .this led to the policy for group schemes to be in advance.I send documents to refund the money till today the money was never refunded.today .Now the policy was never redirected to pay from salary to bank account and it is now my fault old mutual do not want to rescucitate the policy .when u go to their workstation its always the whole day,Their consultants always tells you that the system has kicked them out ,always slow leading to them not finishing what they are supposed to do leading to incomplete trabsactions as per the request of the client because they get tired of the system glitches.This disadvantage the customer.I use my cellphone for communication since i do not have a laptop.When they realise that they messed up ,then they say start afresh,and this lead to high premium payments and it disadvantage u as a customer.i went to old mutual savanna limpopo in may 2023 , mall of the north february and then refered to another branch in mall of the north but i only got a responseyesterday and a bad one.The response time is also bad and late .Policy reference ***7.my id ***