NS
Naven S
1 reviews | Active since Feb 2020
17 Mar 2026, 11:02
Bad and poor service
The service is very very bad 👎 in the branch and also on line. I have been holding the line for over 30 minutes with no answers. Now this is consting me to go up and down with no help. Last solution is to shop for different businesses. Tired with old Mutual.
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Replies (4)NS
Naven S's updateReviewer Update
17 Mar 2026, 11:11Any better business suggestions tiered of this. You visit the branch bad services and you try to call no one answers. The sad part is seeing from people experiences they are not happy. It will be good if I take the business elsewhere better.
NS
Naven S's update17 Mar 2026, 11:11
Reviewer Update
Any better business suggestions tiered of this. You visit the branch bad services and you try to call no one answers. The sad part is seeing from people experiences they are not happy. It will be good if I take the business elsewhere better.
Old Mutual's replyOfficial
17 Mar 2026, 11:28Good day Naven,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2026, 11:28
Official
Good day Naven,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
NS
Naven S's updateReviewer Update
17 Mar 2026, 11:49Always investigating with no help. Bad service currently writing this i am still holding the line for over 20 minutes and no one answers. Not good
NS
Naven S's update17 Mar 2026, 11:49
Reviewer Update
Always investigating with no help. Bad service currently writing this i am still holding the line for over 20 minutes and no one answers. Not good
Old Mutual's replyOfficial
17 Mar 2026, 12:06We are urgently following up on this for you and our team will be in touch.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2026, 12:06
Official
We are urgently following up on this for you and our team will be in touch.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management