Bad and Poor service

Old Mutual PTA North Branch got a very very poor and bad services from that branch even their Cape Town HQ didn’t even to bother to assist me with my retirement withdrawal. Logged a claim for retirement withdraw on 26th April and even today 10th May 2023no one can assist me. This is a very POOR & BAD service. They promised money will be available within 14 working days every time i make inquiries no is at pricing even i send your queries to escalation nothing happened . Soon will be canceling all my policies. Regards Thabo