Bad and frustrating service from Old Mutual

I am CB Phala, I went for withdrawal request from my savings policy on the 31.01.2022 at Old Mutual Soshanguve Crossing and I was promised to be paid on the 9th day which was the 10th of February then I made a commitment looking at that day. To my frustration, I got nothing as expected and when I call Soshanguve branch on the 11th and they told me to come for finger to log in their system to access my profile and check what could be the problem. I then went to Old Mutual Kolonade branch and there I was promised that on Saturday the 12th February 2022 my payment will be processed. Nothing came out. Today is Tuesday and when I contacted Kolonade I was told that Head Office is capturing my request today and I ll have to wait for that period, 9 days, again. I am so frustrated and disappointed by this service that I have to loose things I have planned for. It really can’t be, I can’t take this anymore!! This is unprofessional and bad.