CS
Coburn S
1 reviews | Active since Jul 2016
21 May 2025, 22:51
BAD AND BAD Service Experience
I'm a Max Income (an Old Mutual product) pensioner since last year. In both March and April 2025 my monthly income reduced with R1300 (per month). The funds were invested with OM Wealth and was transferred to Max Income for the annuity.
After I discovered the issue in April 2025 I sent and email to OM Wealth who directed me to Max Income. They apparently forwarded my email.
No response!
I then made contact with my broker and he is struggling for the last three weeks to get a response or qualified answer.
This is the worst experience ever. I expect some professional and fast service from them.
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Old Mutual's replyOfficial
22 May 2025, 07:09Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 May 2025, 07:09
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management