JS
Jerome S
1 reviews | Active since Sept 2021
17 Dec 2024, 11:21
Bad
You could do better since you are not a free service, and people are paying you. The telephone lines are also bad, I can't even get to a consultant, and when I do, the phone goes off, then the consultant doesnt even call me back. You also DEBIT my policy on the 17 December, but I am only getting paid on the 20 December, then the consultant said that I gave permission for you to deduct anytime. PLEASE CORRECT THIS! I NEED MY MONEY ASAP! WHAT HAPPENED TO PUTTING CLIENTS FIRST?
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
17 Dec 2024, 11:55Hi Jerome
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Dec 2024, 11:55
Official
Hi Jerome
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
JS
Jerome S's updateReviewer Update
17 Dec 2024, 12:28So you can debit when you want and sort out clients when you want? I want this issue solved TODAY! or else I am cancelling you for BAD SERVICE.
JS
Jerome S's update17 Dec 2024, 12:28
Reviewer Update
So you can debit when you want and sort out clients when you want? I want this issue solved TODAY! or else I am cancelling you for BAD SERVICE.
Old Mutual's replyOfficial
17 Dec 2024, 12:37Hi Jerome
We understand the delay can be frustrating but please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We understand the delay can be frustrating but please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Dec 2024, 12:37
Official
Hi Jerome
We understand the delay can be frustrating but please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We understand the delay can be frustrating but please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
JS
Jerome S's updateReviewer Update
18 Dec 2024, 09:34You don't understand. There was no money send to my account yesterday. I need the money. I got an email from a lady named Delia, which said that the debit dates has been changed to the 25th from January 2025 onwards, but it has always been the 25th. You are not helping. Your have a POOR service.
JS
Jerome S's update18 Dec 2024, 09:34
Reviewer Update
You don't understand. There was no money send to my account yesterday. I need the money. I got an email from a lady named Delia, which said that the debit dates has been changed to the 25th from January 2025 onwards, but it has always been the 25th. You are not helping. Your have a POOR service.
JS
Jerome S's updateReviewer Update
18 Dec 2024, 09:36You keep on sending emails and sms to apologize, but how does that help?
JS
Jerome S's update18 Dec 2024, 09:36
Reviewer Update
You keep on sending emails and sms to apologize, but how does that help?
Old Mutual's replyOfficial
18 Dec 2024, 09:51Hi Jerome, we are very sorry to hear this. We can assure you that we are following up regarding this.
Old Mutual's reply18 Dec 2024, 09:51
Official
Hi Jerome, we are very sorry to hear this. We can assure you that we are following up regarding this.
JS
Jerome S's updateReviewer Update
18 Dec 2024, 09:58Why are you complicating the issue. It is very simple. Just send the money into my account or send me a PnP voucher so that I can go to the shop. You can deduct the 24th December again.
JS
Jerome S's update18 Dec 2024, 09:58
Reviewer Update
Why are you complicating the issue. It is very simple. Just send the money into my account or send me a PnP voucher so that I can go to the shop. You can deduct the 24th December again.
Old Mutual's replyOfficial
18 Dec 2024, 10:07Hi Jerome, we note your comment. The complaints assessor will reach out to you shortly.
Old Mutual's reply18 Dec 2024, 10:07
Official
Hi Jerome, we note your comment. The complaints assessor will reach out to you shortly.
JS
Jerome S's updateReviewer Update
18 Dec 2024, 10:34Ok
JS
Jerome S's update18 Dec 2024, 10:34
Reviewer Update
Ok
Old Mutual's replyOfficial
18 Dec 2024, 10:38Thank you, Jerome.
Old Mutual's reply18 Dec 2024, 10:38
Official
Thank you, Jerome.