TM
Thande M
1 reviews | Active since Oct 2010
05 Aug 2025, 09:14
*****
Dedit orders have been activated on my account without me approving the mandates. I received more than 12 debit order mandates which I rejected all of them, but for some reason 3 of the went through. I called your contact center and I was advised that the address you have under Mr ID doesn't match what I gave them and they won't be able to assist me. I will open a ***** case if I don't get this issue resolved today.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
05 Aug 2025, 09:46Good day Thande M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Aug 2025, 09:46
Official
Good day Thande M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management