Awful service provider

A few years back I signed up with Old mutual for what I thought was an investment portfolio and I realised I need to check up on my policy to see how my \investment"was doing. I was horribly mortified to find that I was just saving money and would have probably earned more interest if I had saved that money under my mattress at home. I went to the Brooklyn branch only to be told that I need to drive to Menlyn to be assisted there as Old Mutual Brooklyn does not deal with my OLD MUTUAL policy. And because I am a law graduate I can come back to the Brooklyn branch so they can offer me their investment products. I made my way to Menlyn and I was swiftly assisted by a lovely receptionist and a consultant who helped process my withdrawal. The cherry on the rotten cake: I asked the consultant when I can expect my funds and he advised that it would take 7-15 working days. Had I needed that money for a medical emergency I probably would have died! It has been about 3 days and I still haven't received MY funds. Not even interbank transfers take this long. When I asked the consultant why it would take so long he advised that Old Mutual \""only\"" has 2 offices 1 in CT and 1 in Pta with 30-50 w"""