Awful Service!!!!!!

Old Mutual has by far the worst customer service. I'm not sure what kind of business these people are running but it sure makes the financial industry look bad. I have been sent an email, after 2 months of them having me fill out withdrawal forms and back and forth emails, that my RA that I cancelled to move over to Sanlam cannot be paid out. Despite this amount being under the limit of R7000 -I then receive another email saying that my RA was paid out a month ago to an account that I do not recognize. I emailed and called and till now no one to assist me to explain what the heck is going on. When I finally did get through to a consultant and asked for my query to be escalated as urgent they say that they will callback- that was 2 weeks ago. My next email will be going to the Ombudsman. I will definitely not be doing business with you ever again!!!!!!