Awful Service

Yesterday I popped in at the Wynberg Old Mutual branch and since I was not there for a personal loan, I was informed that there is only one person who can assist me with a policy-related query and that she is on lunch for the next hour and a half. Meanwhile, there are plenty of other staff sitting around without work, but apparently they only deal with personal loans. I was then advised by the lady at reception to go to the Kenilworth or Claremont branch. I went to Claremont - again, only ONE person able to help with anything other than personal loans and she already had a client and after that one I had to wait as there were two others before me, also waiting to see her. I took a seat and waited for what must have been half an hour, while I, along with four others who had arrived after me, also with policy-related issues, had to watch and listen as FOUR other staff members just sat idle and chatted away or simply just walked around in the branch - unconcerned with their surroundings. The only consultant who seemed to have work to do was the guy who I encountered at the front upon my arrival. I am disgusted that an establishment like Old Mutual operates in this manner.