LM
Luleka M

1 reviews | Active since Jul 2015

11 Mar 2022, 12:44

Awesome Service!

For an insurer, Old Mutual Group Scheme pleasantly surprised me with its efficient service when I recently lost my father. The claims process was so easy and done via Whatsapp, which added to the overall efficiency. The payout was done within a day or two, and this helped us with our funeral arrangements. It's so rare to find that kind of service from businesses in the country, and when it happens, it has be acknowledged. Keep it up, Old Mutual!

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Replies (1)
Old Mutual
Old Mutual's reply11 Mar 2022, 13:15
Official
Dear Luleka

Thank you so much for taking the time to let us know about the wonderful service you received when claiming on your Group Scheme policy.  I agree that this makes such a difference during the difficult time of losing a loved one.  Your feedback is appreciated even more as you gave it while going through a very difficult time emotionally.

Kind regards
Belinda Hunt
Old Mutual Customer Feedback