Aweful Service - Claim Delay for Funeral Policy

<p>I've had a Funeral Group Schemes policy with Old Mutual since I started working. I've never defaulted on any of my debit orders.</p> <p>My mom passed away recently(bless her soul), and has already been burried, but i have yet to receive my monies for the claim - it has been more than their claimed 5 days...</p> <p>Their call center people and processes suck and they have no regard for service or ethics. They lack respect for their customer and should be re-trained and re-evaluated.</p> <p>They keep dropping the phone on me and telling me the claim is being processed. Everytime i call i speak to a different person who asks me the same questions over and over, but without any results...</p> <p> </p> <p>I'm glad this is my last dealings with them.</p>