CG
Creig G

1 reviews | Active since Mar 2021

13 Oct 2022, 12:11

Awaiting refund

Called and cancelled a pending life cover 3 weeks ago. Still waiting for my refund of the contributions made to this policy as my application was still pending. Even after i cancelled my policy i was still debited. I was informed thesw refunds will ne processed. Nothing received to date

0
Replies (6)
CG
Creig G's update14 Oct 2022, 05:18
Reviewer Update
Please advise why i have only been refunded 1 premium. Documents for my pre existing condition were outstanding and this policy wasnt finalized. As mentioned in the attached acreen shot.. Please ensure that all premiums are refunded immediately.
CG
Creig G's update14 Oct 2022, 09:15
Reviewer Update
  1. Please read my update sent this morning and respond accordingly.. Im asking about previous debits not debits made after 30th September.. Bearing in mind that there were still outstanding documents
CG
Creig G's update15 Oct 2022, 06:22
Reviewer Update
Please can i have a response
CG
Creig G's update17 Oct 2022, 05:51
Reviewer Update
Good Day,

Again, im referring to previous debits prior to the cancelation request.. Documents were outstanding for a pre exsisting condition meaning this policy wasnt finilised(as per sms received 26th September). So kindly refund all premiums paid. If not done i will take this to the ombudsman..
CG
Creig G's update18 Oct 2022, 07:44
Reviewer Update
Reminder for a response
CG
Creig G's update18 Oct 2022, 14:22
Reviewer Update
Please can u confirm if this policy would have paid out if i were to pass on due to the pre exsisting condition mentioned on the outstanding forms Old Mutual requested from the hospital.