DR
Donovan R
1 reviews | Active since Oct 2015
08 Oct 2015, 09:13
awaiting for refund - 2 months
She came to me and requested my details as she was also to do enquiries regarding my existing policy with Old Mutual. I made it clear I do not want any deductions for any policies coming off my account. She assured me it would not happen. A premium of R200 was deducted. After numerous calls to her and her failing to respond I called the client service as well as emailed them. I was informed byCheryl Conrad via email on 03Oct2015 that my refund has been processed.After a few emails to Cheryl to advise I have to date still no refund
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Old Mutual's replyOfficial
08 Oct 2015, 09:24Hello Deeboy,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Carol Olckers
Complaints Management
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Carol Olckers
Complaints Management
Old Mutual's reply08 Oct 2015, 09:24
Official
Hello Deeboy,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Carol Olckers
Complaints Management
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Carol Olckers
Complaints Management