FB
Fiona B

1 reviews | Active since Mar 2026

25 Mar 2026, 13:12

Authorised investment

Good day.

I am writing to formally lodge a complaint regarding an unauthorized Old Mutual policy that has been opened in my name. I have discovered that this policy was joined without my consent, and it appears that my personal information and signature were *****ulent.

Despite my numerous attempts to contact Old Mutual to resolve this matter, I have not received the necessary assistance. This unauthorized policy continues to debit funds from my account every month for a service I did not sign up for and have no knowledge of.

I am requesting an immediate investigation into this *****ulent activity, the cancellation of the policy, and a full refund of all premiums debited to date.

I look forward to your urgent response and a resolution to this matter.

0
Replies (3)
FB
Fiona B's update25 Mar 2026, 12:36
Reviewer Update
-***B3
-***B5
-***
Mabel Mangena
FB
Fiona B's update25 Mar 2026, 12:37
Reviewer Update
My ID no is: ***
Old Mutual
Old Mutual's reply25 Mar 2026, 13:24
Official
Good day Fiona B,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management