August Provident Fund Withdrawal

I resigned in August, my employer tried to submit in April but the Old Mutual system was not working. Later it was communicate that I have to submit after the system upgrade on the 16th of Sep, 16th of Sep I was told it's actually the 30th of Sep. Since the 30th of Sep I've been getting errors when I try to submit on their upgraded system. I sent an email with a screenshot of the error message, and the response I got was that I have to submit online, I forwarded the response indicating it's not responding to my query to be assisted and guess what, they responded with the same response that I have to submit my claim online. I then made a call to the number in the error message and it's been disappointing as no help I've received. Responses I'm getting is that 1. I have to wait but they don't know for how long 2. The other one said my profile it's not appearing on the system and she will get back to me after an hour as she needs to refer the matter to her manager. It's been over 3hrs and I no update from her 3. The other one said there are two profiles that's why the system it's not allowing to submit and the matter will be resolved in 24hrs, after 24hrs I still get the same error message 4. The other one said my former employer submitted a claim against my funds that's why it's not allowing me to submit, and they are waiting for my former employer to confirm. I reached out to my former employer and they said i don't owe them anything and they never submitted any claim, they are also concern and assisting to follow up on what's the hold and the system not allowing me to submit. 5. The one told me it has to do with the IT and I'll have tonwait but don't know for how long.

This is inconveniencing to the core because even if I try to take the bridge loan while waiting for the funds, I can't because I have to have evidence of submission. All your consultant I spoke to either they don't know or they create stories of the cause without any proper help. Old Mutual what's going on?