Atrocious Service from Old Mutual

Have tried for 3 weeks to make a partial investment withdrawal from Old Mutual through my financial broker. After a few erratic responses during this period, my broker and I tried the whole of yesterday to finalise the issue. All we could get was a lady by the name of Candice was supposed to phone us back. Needless to say, we are still waiting. Looks like we now have to go the route of the LT insurance Ombud. What a waste of time and resources. What highlights the inefficieny of this, is that I also had to deal with Allan Gray and Glacier Sanlam - what a pleasure! Transactions concluded in less than an hour.