Atrocious Service Delivery

Item: Old Mutual
Rating: 1
Author: Dhanz S

Old Mutual service centre does not deliver the service standards according to their service charter! It's atrocious, its the 14th day since a disinvestment has been sent with no feedback to the adviser or me as the client. I have called several times today, no response after holding on for approximately 30mins each time, the calls are dropped!!! The adviser has been prompt in sending off the documents and sent a follow up email which she has provided as proof to me with no acknowledgement! Its great doing business with the adviser but in times of assistance from the service centre, there is just total disregard for their clients!!! The rating on this platform for Old Mutual is a 1....and that speaks volumes!!!

Helpful (0)

Replies (2)

Dhanz S's updateReviewer Update

26 Jan 2021, 08:04

These responses are monotonous and there is absolutely no efficiency in solving these issues!!! Old Mutual is a huge institution and surely they should review their complaints management systems and how speedily these matters should be resolved.

Dhanz S's update26 Jan 2021, 08:04

Reviewer Update

Dhanz S's updateReviewer Update

26 Jan 2021, 13:35

After logging a complaint on their system as well as hellopeter and the adviser requesting feedback no call or interaction from Old Mutual! Appalling is an understatement!!

Dhanz S's update26 Jan 2021, 13:35

Reviewer Update

After logging a complaint on their system as well as hellopeter and the adviser requesting feedback no call or interaction from Old Mutual! Appalling is an understatement!!