Atrocious service

I have requested a cancellation of my Old Mutual policies in March 2023 via my broker.

All policies were cancelled but 1.

Old Mutual off course debited my account in April for this policy which i immediately queries.

First - I sent from one hand to next wasting all my airtime to get to some information on why they were still debiting me.

Second - when i eventually get through, no one has any clue what I am referring to.

I then referred my concern to broker, who followed up and he was asked to resubmit the cancellation, which he did!

Old Mutual, again, debited my account in May.

2 refunds now due.

This time i immediately called my broker and he queries with them, receiving verbal and written communication that a refund will be processed within 30 days. (that was the 9th of May).

To date, I have nothing back.

I called Old Mutual to follow up and again - One hand to other, where no one knows whats going on.

Eventually i spoke with an agent that said, i should just email complaints because even the emails sent to me was not attached to my profile or record.

It is ridiculous the level of service rendered by Old Mutual. Their ability to follow instruction and keep records, let alone have staff to competently and warmly transfer a client is non existent.

I write this review because I am appalled and at wits end with this company.

I am sooo glad i have cancelled all my policies with them.