ATROCIOUS PATHETIC SERVICE!!!! 3 MONTHS WITHOUT MY MONEY!!!!!!

I am so disappointed with the service I got from Old Mutual Retirement Annuity Department. This is my grievance on my retirement annuity policy payout. Till to this date I haven't received proper feedback. The last communication I received I was told that they would cancel my application WITH MY MONEY!!!! I was promised that my funds would reflect within a month. This is an emergency because I need the funds urgently!!!!!!!!!!